Torres Travel Company – Copper Canyon Tours, Mexico
Last Updated: September 1, 2026
Welcome to Torres Travel Company. These Terms & Conditions apply to the use of TorresTravelCompany.com and to travel inquiries, tour arrangements, reservations, and services provided or arranged by Torres Travel Company.
By using our website, requesting a tour, or booking travel services with us, you agree to these Terms & Conditions.
Our goal is simple: to provide travelers with enjoyable, well-organized, and memorable experiences throughout Copper Canyon (Barrancas del Cobre), El Fuerte, Chihuahua, Sinaloa, and surrounding destinations in Mexico.
About Torres Travel Company
Torres Travel Company is based in El Fuerte, Sinaloa, Mexico, and specializes in customized tours and travel experiences throughout the Copper Canyon region.
Depending on your itinerary, we may arrange or coordinate services including:
- Private and customized Copper Canyon tours
- El Fuerte tours and excursions
- Chepe train travel and related arrangements
- Ground transportation and transfers
- Hotels and accommodations
- Local guides
- Sightseeing excursions
- Cultural and historical experiences
- Outdoor and nature activities
- Restaurant and dining arrangements
- Group and private travel
- Multi-day itineraries
- Other travel-related services
Some services are provided directly by Torres Travel Company, while others may be provided by independent hotels, transportation companies, guides, restaurants, rail operators, activity providers, or other third parties.
Tour Requests & Customized Itineraries
Many Torres Travel Company experiences are customized for each traveler or group.
Prices, availability, transportation, accommodations, activities, and schedules may vary depending on travel dates, group size, season, availability, and the specific services requested.
Submitting an inquiry through our website does not guarantee a reservation.
A reservation is considered confirmed only after Torres Travel Company has confirmed the arrangements and any required deposit or payment has been received.
Prices
Tour prices may vary according to the itinerary, number of travelers, accommodations, transportation, activities, season, and other requested services.
Unless specifically stated otherwise, a quoted price applies only to the itinerary and services described in that quotation.
Prices may change before a reservation is confirmed due to changes in hotel rates, transportation costs, admission fees, exchange rates, taxes, government fees, or supplier pricing.
Once your reservation has been confirmed, we will make every reasonable effort to honor the agreed price, subject to circumstances outside our control.
Deposits & Payments
Certain tours, accommodations, transportation services, or customized itineraries may require a deposit or full payment in advance.
The required amount and payment schedule will be provided before the reservation is confirmed.
Some third-party services may have their own deposit, payment, cancellation, and refund requirements.
Travelers are responsible for making required payments by the dates specified in their reservation.
Failure to make payment when due may result in cancellation of some or all travel arrangements.
Cancellations & Refunds
Cancellation and refund eligibility may depend on the type of tour, timing of the cancellation, and policies of hotels, transportation companies, rail services, guides, and other travel providers included in the reservation.
Certain deposits, tickets, reservations, or third-party services may be non-refundable once purchased or confirmed.
Our complete cancellation requirements are explained in our Cancellation & Refund Policy, which should be reviewed before making a reservation.
Changes to Your Trip
We understand that travel plans sometimes change.
If you request a change to a confirmed itinerary, Torres Travel Company will make reasonable efforts to accommodate your request.
Changes are subject to availability and may result in additional charges.
Any additional costs imposed by hotels, transportation providers, guides, rail operators, or other suppliers are the responsibility of the traveler.
Itinerary Changes
Travel in the Copper Canyon region can occasionally be affected by circumstances outside anyone’s reasonable control.
Torres Travel Company reserves the right to modify an itinerary when reasonably necessary because of weather, road conditions, transportation schedules, rail schedules, closures, safety concerns, availability, government actions, or other unexpected circumstances.
When a significant change becomes necessary, we will make reasonable efforts to provide a suitable alternative.
Chepe Train Travel
Train schedules, routes, fares, seat availability, operating conditions, and policies are controlled by the applicable rail operator and may change without notice.
Torres Travel Company may assist travelers with planning trips involving El Chepe and the Copper Canyon railway, but we do not control train operations, delays, cancellations, schedule changes, or rail company policies.
Travelers should allow appropriate flexibility when an itinerary depends upon train transportation.
Hotels & Accommodations
Hotel accommodations are subject to availability.
Photos, descriptions, ratings, amenities, and other information regarding accommodations are provided for general guidance and may change.
Hotels and other lodging providers are independently responsible for their facilities, services, policies, and operations unless expressly stated otherwise.
Transportation
Transportation may be provided directly by Torres Travel Company or by independent transportation providers.
Travel times are estimates and may be affected by road conditions, traffic, weather, construction, mechanical problems, government restrictions, or other circumstances beyond our reasonable control.
Independent Travel Providers
Some portions of your trip may be provided by independent businesses.
These may include hotels, rail operators, airlines, transportation companies, guides, restaurants, attractions, activity providers, and other tourism businesses.
These providers operate independently and may maintain their own terms, policies, restrictions, schedules, and cancellation requirements.
Torres Travel Company is not responsible for the acts, omissions, delays, cancellations, or service failures of independent providers to the extent permitted by applicable law.
Traveler Responsibilities
Travelers are responsible for providing accurate information when making reservations and for reviewing their itinerary before travel.
Travelers are also responsible for obtaining and carrying any documentation required for their trip, which may include:
- Valid identification
- Passport
- Visa or immigration documentation, when applicable
- Travel insurance documentation
- Medical or vaccination documentation when legally required
- Tickets, confirmations, or other travel documents
International travelers are responsible for verifying current entry and travel requirements applicable to their nationality and circumstances.
Health, Mobility & Special Requirements
Copper Canyon travel may involve walking, stairs, uneven terrain, changes in elevation, extended transportation, outdoor activities, and varying weather conditions.
Travelers should inform Torres Travel Company before booking about mobility limitations or other special travel requirements that may affect their ability to participate in planned activities.
We will make reasonable efforts to recommend appropriate arrangements, but not every destination, vehicle, hotel, attraction, or activity in the region can accommodate every requirement.
Travel Insurance
We recommend that travelers consider purchasing appropriate travel insurance.
Depending on the policy, travel insurance may provide protection for circumstances such as trip cancellation, interruption, delays, lost baggage, medical emergencies, or other unexpected events.
Travel insurance is generally provided by independent insurance companies and is subject to the terms and exclusions of the selected policy.
Weather & Natural Conditions
Copper Canyon is a natural destination covering a large geographic area with significant differences in elevation and climate.
Weather and natural conditions may affect roads, activities, transportation, visibility, and itineraries.
Torres Travel Company cannot guarantee particular weather conditions, scenery, wildlife sightings, or other natural conditions during your visit.
Personal Property
Travelers are responsible for protecting their personal belongings during their trip.
Torres Travel Company is not responsible for lost, stolen, forgotten, or damaged personal property except where responsibility is established under applicable law.
Photography & Website Content
Unless otherwise stated, photographs, text, graphics, logos, itineraries, website designs, and original content appearing on TorresTravelCompany.com are owned by or licensed to Torres Travel Company.
Website content may not be reproduced, distributed, or used commercially without authorization.
Website Information
We make reasonable efforts to keep the information on TorresTravelCompany.com accurate and current.
However, travel information changes frequently. Prices, schedules, operating hours, attractions, hotels, transportation services, and other information may change without notice.
Website information should therefore be considered general travel information unless it is included in a confirmed reservation or itinerary.
Third-Party Websites
TorresTravelCompany.com may contain links to hotels, transportation companies, tourism organizations, maps, attractions, social media platforms, and other third-party websites.
These websites operate independently, and Torres Travel Company is not responsible for their content, security, availability, or privacy practices.
Limitation of Liability
To the extent permitted by applicable law, Torres Travel Company is not responsible for losses, expenses, injuries, delays, itinerary changes, or damages resulting from circumstances outside our reasonable control or from the acts or omissions of independent third-party service providers.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded under applicable law.
Events Beyond Our Control
Torres Travel Company is not responsible for failure or delay caused by events beyond our reasonable control.
These may include severe weather, natural disasters, fires, floods, road closures, strikes, transportation disruptions, government actions, civil disturbances, public health emergencies, infrastructure failures, or similar extraordinary circumstances.
When possible, we will work with travelers and our local partners to find reasonable alternatives.
Privacy
Personal information submitted through TorresTravelCompany.com is handled according to our Privacy Policy.
We encourage travelers to review the Privacy Policy before submitting personal information through our website.
Changes to These Terms
Torres Travel Company may update these Terms & Conditions as our services, website, or legal requirements change.
The version published on TorresTravelCompany.com at the time of your reservation will generally apply to your booking unless otherwise agreed in writing.
Governing Law
These Terms & Conditions and the services provided by Torres Travel Company are subject to the applicable laws of Mexico.
Nothing in these Terms is intended to limit consumer rights provided under applicable law.
Contact Torres Travel Company
Questions about these Terms & Conditions, a tour, or an existing reservation may be submitted through our website.
Torres Travel Company
Calle Rodolfo G. Robles 102
Colonia Centro 81820
El Fuerte, Sinaloa, Mexico
TorresTravelCompany.com
Your Journey Into Copper Canyon Starts Here
From the historic streets of El Fuerte and the legendary Chepe train to the spectacular landscapes and communities of Barrancas del Cobre, Torres Travel Company is here to help make your journey through Copper Canyon easy, personal, and unforgettable.